Chicago

Custom House opened in Chicago in 2005 and this represented the first overseas venture in the creation of our 24 hour model.  The initial goal was to expand the operational day from Dublin in order to allow us to service our daily business more efficiently.  As the office became established, we slowly started to migrate the full servicing responsibility for our US clients to Chicago. Today, Chicago is the primary point of contact for all North American clients.  Chicago also plays a key role in that it is the last office open during each day and is, therefore, largely responsible for the final delivery of daily valuations.  Similarly, Chicago is also positioned to start the day for the Singapore office as it opens on its T+1 and, therefore, initiates the trade capture and reconciliation process for Asian and European clients, as information becomes available on what is still T for Chicago.

 

As with all Custom House offices, Chicago plays the dual role of contributing to the global operational model, as well as allowing us to service US clients locally.  Again, as with all our offices, clients have the benefit of dealing directly with staff in their own time zone while their investors avail of the Group’s global 24-hour coverage and production occurs in the most efficient time zone.  As the US market continually evolves and services become more sophisticated, the Group’s strategy to position itself as an industry leader in the capture and independent reconciliation and pricing of all activity will allow us to respond to the needs of our clients.  It is the stated strategy of the Group to offer a 24-hour platform to both managers and investors and nowhere is this more valuable than in the ever competitive US market.