Technology

The intelligent application of technology is one of the main reasons behind the success of the Custom House.  Combining this with a progressive management team, supported by dedicated business analysts who continuously monitor for process reengineering opportunities, and by maximising our global presence we have created a seamless platform that allows us service our clients and their investors in the most cost effective, time efficient and customer focused manner possible. 

 

The Custom House technology model is structured in such a way that the operational process flows around the globe across all offices in a controlled and secure manner that is always working, always live.  Every office has the ability to participate in the global process and to deliver a local service at the same time.  Custom House has been to the fore of customer driven technology enhancements (CHARIOT was launched in 2004 and this year offered its online dealing capability to investors) while at the same time maintaining its focus on the importance of customer service. 

 

Custom House is committed to adapting to improvements in technology in a way that is consistent with its business and the demands of its customers.  Always present in our minds is the alignment of the business and technology and how we can combine the two to offer an improved service offering.  Technology is nothing without people and we employ dedicated IT professionals, from network engineers to developers to helpdesk support staff, to ensure that our technical platform evolves in line with the business and continues to support and complement our strategy to service locally with a global presence.